ShenPeng Cable Co., Ltd. will provide users with the following high-quality services before, during and after the product sale:
- Pre-sale service
Thank you for choosing this company as your cooperation intention unit. The company sincerely invites you to visit the factory. Here, our professionals will introduce you to the company’s production and management in detail, and answer your concerns.
- Sale service
After the sales contract is signed, you are welcome to send someone to the company to supervise the production process. We will actively cooperate and provide all conveniences. We will take any suggestions during the production process seriously and make timely improvements. Before the finished product is inspected at the factory, we will promptly notify the user to come to our company for on-site supervision and inspection to ensure that the product quality is qualified. Before the product is shipped, the product will be packaged and transported in accordance with the contract requirements, and the user will be notified of the arrival time and precautions.
- After-sales service
During the use of the product, if any defect is found, the company will response promptly. We also promise the products manufactured and sold by our company have a quality guarantee period of 12 months from the date of acceptance. Under normal use conditions, the service life of cable products is guaranteed to be more than 60 years. During the warranty period, if the quality problem occurred in our company’s production process, our company will repair it for free or replace it at cost.
- Technical Training
Our company can train technical personnel for customers. The training content mainly includes: basic knowledge of electricians, cable structure and characteristics, cable precautions, cable manufacturing technology, cable testing methods, etc.